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COLLECT & RETURN
IS PROVIDED BY 




TO ARRANGE AN RMA
CLICK BELOW





Our RMA Portal Address
RMA.CUSTOMPC.ie

PLEASE REMEBER TO
PACK ANY ITEM SAFELY
FOR ITS JOURNEY AS
WE CANNOT BE RESPONSIBLE
FOR ANY TRANSIT DAMAGE



 











 

COLLECT & RETURN
IS PROVIDED BY 




TO ARRANGE AN RMA
CLICK BELOW





Our RMA Portal Address
RMA.CUSTOMPC.ie

PLEASE REMEBER TO
PACK ANY ITEM SAFELY
FOR ITS JOURNEY AS
WE CANNOT BE RESPONSIBLE
FOR ANY TRANSIT DAMAGE



 
 


esktop PC or Laptop

 

A computer, like most any other object, can be safely and effectively shipped. You will first want to properly pack the
computer in order to protect its valuable internal and external components. Ideally, the original manufacturer's
packaging should be reused and enclosed within a new exterior box suitable for shipping.  
Read the article below to learn how to ship a computer.

The below advice is for any customer that needs to RMA any desktop pc or laptop to our service centre.
Collections made by DPD with regards to our collect & return warranty must be correctly packaged.
DPD reserve the right to refuse to collect any item not correctly packaged however acceptance of an
item does not constitute any acceptance that the item has been packaged correctly for transit.

PLEASE PACKAGE RETURN CORRECTLY AS WE CANNOT ACCEPT RESPONSIBILITY FOR TRANSIT DAMAGE

 

RECOMENDATION FOR PACKING A DESKTOP PC FOR RETURN

STEP 1





Properly pack the computer and accessories to avoid damage during transit.
  • Disconnect the computer cables, accessories, and peripherals. This includes the monitor, keyboard and mouse. Ensure that all cables are organized, untangled and enclosed in a small bag or box if these also need to be shipped with the desktop pc. It is not necessary to ship cables unless the problem is associated with the cables.
  • Wrap the computer and peripherals in a suitable air-cellular cushioning material such as bubblewrap. Ensure that all parts are covered by at least 3 to 4 inches (7 to 10 cm) of plastic bubble wrap. Wrap each computer accessory separately to ensure maximum protection.
  • Pack the wrapped computer tower inside a sturdy, cardboard box. Choose a box slightly larger than the computer to eliminate large areas of open space. Place the computer upright and fill all remaining space with additional cushioning. You want to ensure a tight fit so the computer fits snugly and will not shift during transit.
  • Pack the computer monitor and accessories in the same manner as the computer tower, using appropriately-sized boxes.
  • Place the packed computer boxes inside one large exterior box. You will again need to ensure that all boxes fit snugly to eliminate shifting during transit. Fill all open spaces with cushioning, foam or loose fill packing material to ensure a tight fit.
  • Close and seal the exterior box securely with packing tape. Use at least 3 strips of pressure-sensitive tape to ensure a tight seal.

STEP 2

 
Print a label online using our RMA Portal 

 rma.custompc.ie
TIPS
  • Shake the box slightly while adding packing material to ensure the PC moves slightly or not at all. The less movement, the less chance of the PC experiencing shock to its internal mechanisms.
  • Take your time when packing the laptop to ensure proper packaging.
  • Never ship a PC without protective packaging .
 
RECOMENDATION FOR PACKING A LAPTOP FOR RETURN

STEP 1

Try to remember how it was originally packed. If you can, try to remember how your laptop arrived (if delivered) and how it was packaged.

STEP 2
Pack it the way it arrived. If you still have the box that it came in, put everything back the same the way that it arrived originally.

STEP 3
Find or buy a box large enough for the laptop to fit in, along with packing materials.

STEP 4
Purchase anti-static packing materials to ensure that the laptop will be stable during shipment and will not be damaged by static discharge in transit.

STEP 5

 
Print a label online using our RMA Portal

 rma.custompc.ie
TIPS
  • Shake the box slightly while adding packing material to ensure the laptop moves slightly or not at all. The less movement, the less chance of the laptop experiencing shock to its internal mechanisms.
  • Take your time when packing the laptop to ensure proper packaging.
  • Never ship a laptop or tablet in a carry case as these provide no protection.
The information provided is for the purpose to advice only . We do not accept responsibility for damage to any item returned however if you following the above advice you will reduce if not elminate the possibility for damage to any parcel in transit to ourselves.
If you require transite insurance this must be provided by yourself as it cannot be provided by oursleves or NIGHTLINE.IE.


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