Frequantly Asked Questions - Information About Covid19 Restrictions and how this may affect your order

Frequently Asked Questions - www.CUSTOMPCPARTS.ie

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Delivery Restrictions & Delays During COVID19 Restrictions?

During COVID19 restrictions the delivery timeframe for Custom Desktop PCs and Laptops is up to 12 Business Days and the delivery time frame

for component orders is up to 10 business days. We are working hard ro ensure delays are kept to a minimum.

Collections by Fastway at this time are subject to acceptance by the local drivers and cannot be guaranteed due to health and safety concerns.

Once a collection is booked we will do our upmost to ensure the collection is completed in as quick a timeframe as possible.

Returns/warranty of components may be delayed due to restirctions in the home country of the manufacturer or manufacturers rma centre. 

All returns to our facility in Ireland will be quaranteened for 10 days from date of receipt to ensure the safety of our staff. 

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Can I add to or alter an existing order?

Once your order has been confirmed we are unable to make any alterations to it in any way.

 

Can I cancel an order?

Orders can cancelled from within your account and depending on the order status you can cancel an order. If you checked out as a guest without creating an account you will have to create a support ticket however as it acccount customers cancelling an order is based on the order stage. You can view order stages by clicking on the link on the footer of our website. If we ship an order and it is refused at point of delivery a charge will be incured. We reserve the right to refuse any returned order which does not have a valid RMA number.

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Not Receiving Order Confirmation or Order Status Updates by Email ?

Our website sends automated emails to the email address entered by the customer when placing an order and this order confirmation email
should be received within 5 minutes of the order being placed. If you have not received this email then you should first check your SPAM folder and or SPAM Settings.
If the email is not in your Spam Folder then the issue is likely to be with your email service provider. Gmail , Yahoo Mail and Hotmail for example locate
their servers in the USA and can see automated emails sent from Ireland or anywhere outside the USA as being SPAM. If this is the case you need to contact your email service provider so assistance. Please note you can always log into your account to view order updates including the order status.

 

What is the Warranty when building your own pc?

If you are building your own PC from components purchased then you do not have a PC warranty however each compoment seperately includes warranty. 
If you have built your PC and it does not work you must be able to determine what component is any is not working and only this component should be returned.
If you are unable to problem solve of to complete a PC build from components purchased we can collect the PC and complete the build however this will cost a minimum of €169.99 plus €24.99 for collect and return with FASTWAY.ie. We can only complete builds were all of the components have been purchased from ourselves. We cannot accept returns of customer built PCs and we will refuse all RMA requests other than for a component unless we have agreed to rebuild the PC and the fee has been paid to us to complet the service.

 

When will I be charged if I pay by card / PayPal ?

For all online orders, your card will be charged for items when your order is received. You will receive an order confirmation email within 15 minutes of order placing.

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Can I change my delivery address once my order has been submitted online?

Unfortunately, it isn’t possible to change your delivery address or phone number after you’ve submitted an order.

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Can I arranage a collection under the Collect & Return Warranty from a third party address?

Collections can only be made from the original delivery address when booking a return under our collect and return warranty. We cannot offer collections from an address other than the original delivery address and it should also be noted that the collect and return is only available to the original purchaser and it cannot be transfered to a third party.

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Can I change the specification of a Ready 2 Go PC?

We cannot change the specification of a Ready 2 Go PC from the specification stated on the product description page.. If you want to make changes you should purchase a PC from our Custom Ranges. We cannot install any third party components or components purchased from our Parts Store.

 

How do I return an item?

Returning an item is really easy. You can complete an RMA request by clicking on the RETURN link at the top of each page or you

can log into your account and click on the RMA link to the left.

You should always contact support support before requesting an RMA at HELPCENTRE.CUSTOMPC.ie

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Do I have to pay for return postage?

If you’re returning an item to us by post or courier , you will need to cover the cost for postage and packaging. Custom PCs & Laptops Include Collect & Return Warranty.

We recommend only using a recorded delivery service and it is important to ensure any item being return is packed safely.

 

Order Tracking & Delivery Information?

For Order tracking please contact us through our HELP DESK . Our staff answer enquiries within 2 hours business hours Monday to Friday.

PLEASE DO NOT CALL OUR TECHNICAL OR SUPPORT PHONE NUMBERS REQUESTING TRACKING OR ORDER INFORMATION.

You will receive a DISPATCH email the day prior to the delivery and within this email you will find a TRACKING ID which will allow you to track the delivery at www.FASTWAY.ie

FOR DELIVERY INFORMATION AFTER RECEIPT OF YOUR DISPATCH EMAIL PLEASE CONTACT NIGHTLINE.IE FOR TRACKING AND NOT OURSELVES

COMPONENT & ACCESSORY DELIVERIES CAN TAKE UP TO 7 BUSINESS DAYS FROM DATE OF ORDER WITH A SAME DAY PROCESSING CUT OFF OF 2.30PM

ORDERS PLACED ON WEEKENDS & BANK HOLIDAYS ARE PROCESSED NEXT BUSINESS DAY

 COMPONENTS & ACCESSORIES ONLY ( NOT APPLICABLE DURING COVID19 RESTRICTIONS )

ORDER DELIVERY TIME TABLE - ESTIMATES ONLY

DELIVERIES WITH FASTWAY.IE
ORDERS PLACED ESTIMATED DELIVERY MINIMUM
MONDAY BEFORE 3PM EARLIEST DELIVERY THURSDAY 4 BUSINESS DAYS
MONDAY AFTER 3PM EARLIEST DELIVERY MONDAY 5 BUSINESS DAYS
TUESDAY EARLIEST DELIVERY MONDAY 4 BUSINESS DAYS
WEDNESDAY BEFORE 3PM EARLIEST DELIVERY MONDAY 3 BUSINESS DAYS
WEDNESDAY AFTER 3PM EARLIEST DELIVERY TUESDAY 4 BUSINESS DAYS
THURSDAY EARLIEST DELIVERY TUESDAY 4 BUSINESS DAYS
FRIDAY BEFORE 3PM EARLIEST DELIVERY TUESDAY 3 BUSINESS DAYS
FRIDAY AFTER 3PM EARLIEST DELIVERY THURSDAY 5 BUSINESS DAYS
SATURDAY EARLIEST DELIVERY THURSDAY 4 BUSINESS DAYS
SUNDAY EARLIEST DELIVERY THURSDAY 4 BUSINESS DAYS

CUSTOM DESKTOP PCS & LAPTOPS  - DELIVERY TIME FRAME IS UP TO 12 BUSINESS DAYS FROM DATE OF ORDER WITH SAME DAY PROCESSING CUT OFF OF 3PM

THE AVERAGE TIME OF A PC BUILD IS 6 BUSINESS DAYS HOWEVER THE TIMEFRAME DEPENDS ON MANY FACTORS AND THIS IS WHY WE STATED 12 BUSINESS DAYS.

DELIVERY DATES STATED ABOVE ARE ESTIMATES ONLY. YOU WILL RECEIVE A DISPATCH EMAIL THE BUSINESS DAY PRIOR TO DELIVERY.

DELIVERIES ARE BUSINESS HOURS MONDAY TO FRIDAY ONLY. THERE ARE NO DELIVERIES ON WEEKENDS OR BANK HOLIDAYS.

ABOVE ESTIMATES EXCLUDE SPECIAL ORDER ITEMS , CUSTOM DESKTOP PCS AND CUSTOM LAPTOPS.