Frequantly Asked Questions - Information About Covid19 Restrictions and how this may affect your order

Frequently Asked Questions - www.CUSTOMPCPARTS.ie

IMPORTANT INFORMATION - CHRISTMAS 2020

Due to the high demand on many components such as Graphics Cards ,Processors , Etc. we cannot guarantee availability. When an order is placed

on our website stock is not guaranteed to be allocated to the order until we verifiy the availablility of the stock. We cannot accept TRADE orders at this

time and we may cancel orders from RESELLERS. If we are unable to supply any ordered item we will contact you by phone or email with the offer of

either an alternative item which is similar or to cancel the ordered item. We carry in excess of €500,000 of stock in Ireland and we have stock

arriving each day. We will always do everything in our power to supply any items ordered and our retails customers will always be prioritised

over trade customers. We expect this issue to affect very few orders however due to the volume of orders and the shortage of stock we

fell our customers should be aware of the potential for items to be out of stock even when listed as being in stock on our website.

 

Delivery Restrictions & Delays During COVID19 Restrictions?

 

During Level 5 COVID19 restrictions the delivery timeframe for Custom Desktop PCs and Laptops is up to 12 Business Days ( Most deliveries within 7 to 10 days ) and the delivery time frame for component orders is up to 12 business days ( Most deliveries within 5-8 days ) .

We are working hard ro ensure delays are kept to a minimum and we ask customer to please be patient as we are dealing with exceptionally large volumes of orders.

Collections by Fastway at this time are subject to acceptance by the local drivers and cannot be guaranteed due to health and safety concerns.

Once a collection is booked we will do our upmost to ensure the collection is completed in as quick a timeframe as possible.

Returns/warranty of components may be delayed due to restirctions in the home country of the manufacturer or manufacturers rma centre. 

All returns to our facility in Ireland will be quaranteened for a minimum of 10 days from date of receipt to ensure the safety of our staff. 

 

WE ARE OPEN FOR SALES AND SERVICE WITH ALL ORDERS PROCESSED AS NORMAL HOWEVER PLEASE UNDERSTAND THAT WE

ARE RECEIVING LARGE VOLUMES OF ORDERS WHICH MAY RESULT IN POTENTIAL DELAYS IN REPLYING TO HELP DESK TICKETS AND EMAILS.

 

WE ARE DO NOT HAVE A RETAIL STORE AND THEREFORE PLEASE DO NOT CALL TO OUR WAREHOUSE OR FACILITY AS YOU WILL BE TURNED AWAY.

 

OUR FACILITY IS NOT OPEN TO THE PUBLIC AND ALL ORDERS MUST BE PLACED ONLINE FOR DELIVERY WITH www.FASTWAY.ie

UNDER NO CIRCUMSTANCES CAN WE ALLOW VISITORS TO OUR WAREHOUSE OR FACILITIES AND WE ASK ALL CUSTOMERS TO PLEASE

OBSERVE COVID LEVEL 5 RULES AS SET DOWN AT www.GOV.IE

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Can I add to or alter an existing order?

Once your order has been confirmed we are unable to make any alterations to it in any way.

 

Can I cancel an order?

Orders can be cancelled from within your account and depending on the order status you can cancel an order simply by selecting the cancel order option. If you checked out as a guest without creating an account you will have to create a support ticket however orders may ship or move to a different stage in the time it takes for a support ticket to be answered ( weekends , holidays etc). You can view order stages by clicking on the link on the footer of our website. If we ship an order and it is refused at point of delivery a charge will be incured. We reserve the right to refuse any returned order which does not have a valid RMA number. We always recommend setting up an account when placing an order as this offers easy cancellation options for orders based on the order stage amd avoids having to send support tickets or emails and waiting for a response. We have not made any extra restrictions at this time due to COVID LEVEL 5 however this will be monitored closely.

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Not Receiving Order Confirmation or Order Status Updates by Email ?

Our website sends automated emails to the email address entered by the customer when placing an order and this order confirmation email
should be received within 5 minutes of the order being placed. If you have not received this email then you should first check your SPAM folder and or SPAM Settings.
If the email is not in your Spam Folder then the issue is likely to be with your email service provider. Gmail , Yahoo Mail and Hotmail for example locate
their servers in the USA and can see automated emails sent from Ireland or anywhere outside the USA as being SPAM. If this is the case you need to contact your email service provider so assistance. Please note you can always log into your account to view order updates including the order status.

 

What is the Warranty when building your own pc?

If you are building your own PC from components purchased then you do not have a PC warranty however each compoment seperately includes warranty. 
If you have built your PC and it does not work you must be able to determine what component is any is not working and only this component should be returned.
If you are unable to problem solve of to complete a PC build from components purchased we can collect the PC and complete the build however this will cost a minimum of €169.99 plus €24.99 for collect and return with FASTWAY.ie. We can only complete builds were all of the components have been purchased from ourselves. We cannot accept returns of customer built PCs and we will refuse all RMA requests other than for a component unless we have agreed to rebuild the PC and the fee has been paid to us to complet the service.

 

 

When will I be charged if I pay by card / PayPal ?

For all online orders, your card will be charged for items when your order is received. You will receive an order confirmation email within 15 minutes of order placing.

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Can I change my delivery address once my order has been submitted online?

Unfortunately, it isn’t possible to change your delivery address or phone number after you’ve submitted an order. You can however log into your online account and update your details for the next order. 

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Can I arranage a collection under the Collect & Return Warranty from a third party address?

Collections can only be made from the original delivery address when booking a return under our collect and return warranty. We cannot offer collections from an address other than the original delivery address and it should also be noted that the collect and return is only available to the original purchaser and it cannot be transfered to a third party.

 

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Can I change the specification of a Ready 2 Go PC?

We cannot change the specification of a Ready 2 Go PC from the specification stated on the product description page.. If you want to make changes you should purchase a PC from our Custom Ranges. We cannot install any third party components or components purchased from our Parts Store.

 

How do I return an item?

Returning an item is really easy. You can complete an RMA request by clicking on the RETURN link at the top of each page or you

can log into your account and click on the RMA link to the left. During COVID19 Restrictons all returns are subject to a 14 day quarantine period.

You should always contact support support before requesting an RMA at HELPCENTRE.CUSTOMPC.ie

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Do I have to pay for return postage?

If you’re returning an item to us by post or courier , you will need to cover the cost for postage and packaging. Custom PCs & Laptops Include Collect & Return Warranty.

We recommend only using a recorded delivery service and it is important to ensure any item being return is packed safely. It is also reccomended to insure and item being returned and this should be arranged with your carrier. If an item is refused when delivery is attempted then the liability is passed to the customers until the item is returned to us and accepted in good order. We do not recommend refusing a delivery as this means the order is no longer insured and should the item be lost or damaged the cost falls on the person who refused delivery.

 

Order Tracking & Delivery Information?

For Order tracking please contact us through our HELP DESK . Our staff answer enquiries within 2 hours business hours Monday to Friday.

PLEASE DO NOT CALL OUR TECHNICAL OR SUPPORT PHONE NUMBERS REQUESTING TRACKING OR ORDER INFORMATION.

You will receive a DISPATCH email the day prior to the delivery and within this email you will find a TRACKING ID which will allow you to track the delivery at www.FASTWAY.ie

FOR DELIVERY INFORMATION AFTER RECEIPT OF YOUR DISPATCH EMAIL PLEASE CONTACT NIGHTLINE.IE FOR TRACKING AND NOT OURSELVES

COMPONENT & ACCESSORY DELIVERIES CAN TAKE UP TO 7 BUSINESS DAYS FROM DATE OF ORDER WITH A SAME DAY PROCESSING CUT OFF OF 2.30PM

ORDERS PLACED ON WEEKENDS & BANK HOLIDAYS ARE PROCESSED NEXT BUSINESS DAY

 COMPONENTS & ACCESSORIES ONLY ( NOT APPLICABLE DURING COVID19 RESTRICTIONS )

ORDER DELIVERY TIME TABLE - ESTIMATES ONLY

DELIVERIES WITH FASTWAY.IE
ORDERS PLACED ESTIMATED DELIVERY MINIMUM
MONDAY BEFORE 3PM EARLIEST DELIVERY THURSDAY 4 BUSINESS DAYS
MONDAY AFTER 3PM EARLIEST DELIVERY MONDAY 5 BUSINESS DAYS
TUESDAY EARLIEST DELIVERY MONDAY 4 BUSINESS DAYS
WEDNESDAY BEFORE 3PM EARLIEST DELIVERY MONDAY 3 BUSINESS DAYS
WEDNESDAY AFTER 3PM EARLIEST DELIVERY TUESDAY 4 BUSINESS DAYS
THURSDAY EARLIEST DELIVERY TUESDAY 4 BUSINESS DAYS
FRIDAY BEFORE 3PM EARLIEST DELIVERY TUESDAY 3 BUSINESS DAYS
FRIDAY AFTER 3PM EARLIEST DELIVERY THURSDAY 5 BUSINESS DAYS
SATURDAY EARLIEST DELIVERY THURSDAY 4 BUSINESS DAYS
SUNDAY EARLIEST DELIVERY THURSDAY 4 BUSINESS DAYS

 

CUSTOM DESKTOP PCS & LAPTOPS  - DELIVERY TIME FRAME IS UP TO 12 BUSINESS DAYS FROM DATE OF ORDER WITH SAME DAY PROCESSING CUT OFF OF 3PM

THE AVERAGE TIME OF A PC BUILD IS 6 BUSINESS DAYS HOWEVER THE TIMEFRAME DEPENDS ON MANY FACTORS AND THIS IS WHY WE STATED 12 BUSINESS DAYS.

 

DELIVERY DATES STATED ABOVE ARE ESTIMATES ONLY. YOU WILL RECEIVE A DISPATCH EMAIL THE BUSINESS DAY PRIOR TO DELIVERY.

DELIVERIES ARE BUSINESS HOURS MONDAY TO FRIDAY ONLY. THERE ARE NO DELIVERIES ON WEEKENDS OR BANK HOLIDAYS.

ABOVE ESTIMATES EXCLUDE SPECIAL ORDER ITEMS , CUSTOM DESKTOP PCS AND CUSTOM LAPTOPS.

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