Request RMA

NO VISITORS ARE PERMITTED TO CALL TO OUR FACLITY DURING COVID19 RESTRICTIONS.
ANY CUSTOMER CALLING TO OUR FACILITY WILL BE REFUSED ENTRY
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THIS IS A HEALTH AND SAFETY MEASURE TO PROTECT OUR CUSTOMERS & STAFF
FAILURE TO COMPLY WITH THIS WILL RESULT IN US HAVING TO CLOSE OUR FACLITY UNTIL THE END OF COVID19 RESTRICTION
WE ASK OUR CUSTOMER TO PLEASE COMPLY WITH THE NO VISITOR RULE TO ENSURE THE SAFETY OF OTHER CUSTOMERS , OUR STAFF AND THEIR FAMILIES. RETURNS CAN  BE MADE BY SENDING ANY ITEM FROM YOUR LOCAL AN POST POST OFFICE FOR LESS THAN THE COST OF FUEL TO DRIVE TO OUR FACILITY.
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IF YOU ARE NOT ABLE TO LEAVE YOUR HOME WE CAN ARRANGE COLLECTION OF ANY RETURN FOR €9.99. TO ARRANGE THIS PLEASE EMAIL SUPPORT@CUSTOMPC.IE . COLLECTIONS WILL BE MADE BY OUR CARRIER www.FASTWAY.ie FROM ANY LOCATION ACROSS IRELAND WITHIN 1-2 DAYS OF THE REQUEST.
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COVID19 RESTRICTIONS 
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DURING THE COVID19 RESTRICTIONS ANY PC OR LAPTOP RETURNED WILL BE QUARANTEENED FOR 14 DAYS FROM DATE OF RECEIPT WITH THE EXCEPTION OF DOAs
www.CUSTOMPC.ie
WE DO NOT RECOMMEND RETURNING COMPONENTS DURING COVID19 RESTRICTIONS AS MANY MANUFACTURERS ARE NOT ACCEPTING
RETURNS AT THIS TIME. WE WILL ALSO HAVE TO QUARANTEEN ANY COMPONENTS RETURNED FOR A MINIMUM OF 14 DAYS FROM DATE OF RECEIPT.
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WE HAVE SPECIAL AGREEMENTS NOW IN PLACE WITH A NUMBER OF MANUFACTURERS , DISTRIBUTORS AND VENDORS AND IF YOU HAVE AN ISSUE WITH A COMPONENT PLEASE CONTACT SUPPORT AND WE WILL LET YOU KNOW IF THE VENDOR/MANUFACTURER IS ACCEPTING RETURNS.
www.CUSTOMPC.ie
IF YOU HAVE RECEIVED A COMPONENT WHICH IS DEAD ON ARRIVAL DURING THE COVID19 RESTRICTIONS PLEASE CONTACT SUPPORT@CUSTOMPC.IE
www.CUSTOMPC.ie
IF YOU HAVE RECEIVED A CUSTOM PC OR LAPTOP AND YOU HAVE ANY ISSUE WHATSOEVER PLEASE CONTACT SUPPORT@CUSTOMPC.IE
DEAD ON ARRIVAL COMPONENTS , ACCESSORIES , PCs AND LAPTOPs WILL BE DEALT WITH AS A PRIORITY HOWEVER ANY RETURNED ITEM WILL BE QUARANTEENED.
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IF POSSIBLE WE WILL SEND REPLACEMENTS FOR COMPONENTS AND ACCESSORIES. IT WOULD BE UNHEARD OF FOR ONE OF OUR CUSTOM PCs OR LAPTOPs TO BE DEAD ON ARRIVAL HOWEVER SHOULD THERE BE AN ISSUE PLEASE CONTACT US AND WE WILL FIND A SOLUTION QUICKLY.
www.CUSTOMPC.ie
WE ARE WORKING TO OFFER CONTINUITY OF SERVICE AND SUPPLY HOWEVER PLEASE UNDERSTAND THAT THERE ARE RESTRICTIONS IN PLACE AT THIS TIME THAT MAKE RETURNS VERY DIFFICULT. WE ARE WORKING WITH OUR CUSTOMERS AND VENDORS TO ENSURE ASSISTANCE IS AVAILABLE HOWEVER IT MUST BE UNDERSTOOD THAT FOR HEALTH REASONS MANY MANUFACTURERS / VENDORS ARE NOT ACCEPTING RETURNS.
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COVID19 RESTRICTIONS HAVE NOW BEEN EXTENDED UNTIL THE 18TH OF MAY 2020 HOWEVER ARE SUBJECT TO CHANGE , FOR INFORMATION PLEASE VISIT GOV.IE WE EXPECT THE QUARANTINE PERIOD FOR RETURNS TO BE IN PLACE POST THE LIFTING OF COVID19 RESTRICTIONS FOR THE HEALTH AND SAFETY OF OUR STAFF. THIS WILL BE LIFTED WHEN THE DEPARTMENT OF HEALTH CONFIRMS THE END OF THE COVID19 PANDEMIC AND AFTER CONSULTATION WITH OUR STAFF
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www.CUSTOMPC.ie
OUR FACILITY IS CLOSED TO VISITORS AND THEREFORE WE CANNOT ALLOW CUSTOMERS TO DELIVER OR COLLECT FROM OUR FACILITY
NO CALLERS WILL BE ADMITTED TO OUR FACILITY AND WE WILL NOT ACCEPT ANY RETURNS FROM VISITORS.
RETURNS MUST BE SENT WITH A REGISTERED CARRIER SUCH AS DPD , GLS , AN POST , NIGHTLINE.
www.CUSTOMPC.ie
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www.CUSTOMPC.ie
www.CUSTOMPC.ie

Welcome to the Custom Computers & Technologies RMA Website Portal 

1. Please Enter your Order Number and the Surname Associated with the Order to Create a New RMA / RETURN and Click Next

2. On the RMA / Return Page you can then click on the REQUEST NEW RETURN button which will then show you the details

     of the order number you have entered and then you can select the item you wish to RMA / Return.

Custom Desktop PCs & Laptops with Collect & Return Warranty will be collected within 2 business days by Nightline.ie 

Components & Accessories can be returned to our facility once you RMA has been approved ( You will receive email notification )

ALL RETURNS SHOULD BE SENT REGISTERED OR WITH A COURIER

For Enquiries related to RMAs and Returns please create a support ticket or send us an email

( Our phone staff are unable to answer RMA / Return Enquiries )

NO RETURNS WILL BE ACCEPTED UNLESS A RMA AUTHORISATION NUMBER HAS BEEN ISSUED

IT IS IMPORTANT TO ENUSURE RETURNED ITEMS ARE PACKED SAFELY FOR TRANSIT AS WE NOR OUR CARRIER WILL ACCEPT CLAIMS FOR DAMAGE WERE A RETURN IS NOT PACKED SAFELY.

CUSTOM DESKTOP PCs & LAPTOPS SHOULD ONLY BE RETURNED IN THE ORIGINAL PACKING WHICH THEY WERE SENT IN TO ENSURE THEY ARE NOT DAMAGED IN TRANSIT.

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PLEASE ENTER YOUR DETAILS

To request a new RMA or check the status of current RMA, please, fill the form: